Terms and conditions
Note that the following Conditions and Terms override any Conditions and Terms that may be stated on a Customer’s Purchase Order and that bci furniture’s acceptance of any such Purchase Order, including the subsequent supply of goods ordered, shall not constitute bci furniture’s acceptance of any other Conditions and Terms whatsoever.
bci furniture is a Contract Furniture Supplier and will only supply goods to an entity which has a current A.B.N. or A.C.N. registration.
2. Payment Terms
bci furniture does not offer a ’30 day account’ facility at all. Application for a strictly limited Credit Facility may be considered only after 3 pre-paid transactions have been completed. This short term credit facility is provided notwithstanding that full payment must always be finalised within 14 days of the goods being received. All payments must be made in Australian Dollars. This strictly limited facility may only be approved after bci furniture follows through normal credit-check procedures, including the receipt of a completed copy of bci furniture’s Limited Customer Credit Facility Application Form, inclusive of the Directors Guarantee, attached below. A credit limit may then be determined of which you will receive formal notification. If at any time goods are ready to be despatched of such value that the said credit limit will be exceeded, then the difference between the credit limit and the total amount outstanding, inclusive of the value of the said goods, will be payable prior to despatch of the goods.
3. Deposit Payments
(a) When the goods ordered are indent (non-stock) lines: 50%
(b) When the goods ordered are custom manufactured (this specifically includes any goods which are either polished, upholstered or both polished and upholstered): 50%-40%, as determined by bci furniture from time to time
(c) When the quantity ordered is greater than bci furniture’s ‘usual’ stock holding level of those goods: 50%-40%-30%, as determined by bci furniture from time to time
Note that the normal deposit percentage is 50% of the gross value of the goods inclusive of GST; however, in the case of (b) or (c) above, this percentage may be reduced, although always at the total discretion of bci furniture. Balance payment for any such goods is due on a per-consignment basis, less (pro-rata) the deposit percentage already paid. When goods are specifically imported to fulfil an order as in (a) or (c) above, this balance payment must be made ‘at sight’ of the ‘Bill of Lading’.
4. Progress Payments
Progress payment/s are required to be made when goods are not able to be delivered for more than 28 days after deposit payment due to either manufacture or import lead times, or due to the Client requesting delay for any reason. In cases of lead times of more than 8 weeks, further deposit payment/s will be required to be made.
5. Balance Payments
The balance of monies outstanding for the full value of the goods (and/or services), inclusive of GST, must always be finalised within 14 days of the goods being received.
Any default in adherence to payment terms may result in the immediate withdrawal of any Credit Facility. In the event of such default, a new Application will need to be made following the due process of 3 pre-paid transactions being repeated, before reinstatement of the Facility will be considered.
A Credit Card Surcharge of 2½% will be levied for any payments made per AMEX. bci furniture does not accept payment being made per Diners Club. Where a payment per any other Credit Institution incurs a surcharge, a Credit Agency Fee equal to the amount charged to bci furniture by that Institution will be charged on to the Customer. Where this charge is incurred and not charged to the Customer at the time of payment for any reason whatsoever, the liability for that charge remains with the Customer.
8. Lead Time
Goods not requiring assembly which are available as ‘free’ stock at the time of ordering will be available for collection/delivery 48 hours after either clear payment has been made or, if a credit Facility has been established, within 48 hours of an official Purchase Order being received. If delivery of the goods is required to be made by bci furniture, such delivery within the Melbourne Metropolitan area will normally be made within a further 24 hours. bci furniture does not accept any liability for unavailability of goods from time to time unless an Official Order or ‘Goods Hold Request’ for such goods had been officially accepted by bci furniture. Lead time for goods requiring assembly and for goods being delivered outside of the Melbourne Metropolitan area will vary widely and should always be confirmed with bci furniture at the time of ordering.
A delivery charge is applicable to all deliveries. bci furniture does not accept any liability for goods damaged in transit by a Carrier not specified by bci furniture, unless specifically agreed otherwise in writing. bci furniture does not accept any liability for goods damaged in offsite storage where such storage is either at the request of the Customer or as a result of the Customer’s unreadiness to accept the goods on the contracted date.
bci furniture backs all products it sells with a full 2 year Warranty, from the date of despatch of the goods, against faulty materials and/or workmanship. Further, as a leading supplier of quality furniture for more than 20 years, bci furniture maintains a strong interest in both our products and our Customers, which does not lapse with an ‘expiry date’.
bci furniture’s policy of continual product improvement may lead to the specifications of products being altered from time to time so as to achieve such improvement/s. While bci furniture will make every effort to both minimize ‘apparent variation’ which could impact on a Customer’s expectations, and to advise of any such variation/s as early as possible, bci furniture accepts no liability whatsoever for any dissatisfaction which may arise as a result of any such product improvement.
Any complaint or claim regarding goods purchased from bci furniture must be received by bci furniture within 48 hours (2 working days) from receipt of the goods. A serial numbered ‘Customer Concern Form’ will then be issued by bci furniture which must be filled out and returned to bci furniture, inclusive of detailed photographic depiction of the subject of concern, within 7 days (5 working days) from receipt of the goods.
Please note bci furniture’s specific Damage Disclaimers:
12.1 Damage caused by the application of over-length fixing screws is entirely the Customer’s responsibility.
12.2 Damage/deterioration caused by the use of indoor furniture in an outdoor setting, or in close proximity to a major heat source, or in other situations where a wide fluctuation in either temperature or atmospheric moisture (humidity) range may occur. It is the Customer’s responsibility to determine whether furniture ordered is rated for ‘outdoor’ use.
12.3 Damage/deterioration caused by the lack of sufficient scheduled maintenance of outdoor furniture. Such maintenance, and the determination of both the frequency and the method of maintenance, is entirely the Customer’s responsibility. Of particular note on this subject:
12.3.1 The necessity for the regular application of a professional quality oil-based outdoor furniture finish to all natural timber surfaces in either outdoor or semi-outdoor environments in order to maintain both colour and surface appearance
12.3.2 In particularly harsh environments even stainless steel, despite its name, usually requires some maintenance. Normally routine rinsing with fresh water is sufficient; however if oxidization spots do appear, they may be removed by the hand-application of a mildly abrasive medium or compound
12.4 Damage caused to goods which were delivered to a Construction site in good order and condition by bci furniture at the Customer’s request and which are subsequently damaged as a consequence of the activity of others is entirely the Customer’s responsibility.
No goods will be accepted for return unless they are accompanied by a ‘Goods Return Form’, filled out inclusive of a ‘Goods Return serial number’ as issued by bci furniture. Credit for non-defective returned goods is entirely subject to bci furniture’s discretion and will be particularly influenced by the condition and/or the age of the goods; In any case, a ‘Re-stocking Fee’ will be charged.
14. Retention of Title
Title in goods supplied by bci furniture will remain with bci furniture until full and clear payment has been received by bci furniture for those goods. Accordingly, bci furniture may at any time recover the goods to the value of monies outstanding and for this purpose bci furniture or its agents may at any time enter upon the Customer’s premises. If the Customer resells the goods prior to making cleared payment for the goods to bci furniture, then the portion of the monies received by the Customer for the goods, up to and equaling the amount owing to bci furniture, shall be deemed to be held on trust for bci furniture, which monies shall be assigned to bci furniture immediately upon request.